This course explores conflict resolution strategies, such as negotiation and mediation, through a series of case studies and role-playing scenarios with an emphasis on ethical practice. Students will be involved in one-on-one, multiple party and inter-agency negotiations. Interpersonal negotiation techniques will be reviewed along with a focus on the ability to assess the influence on cultural diversity on the process. This course involves a high degree of active participation and students should be ready to be in the classroom on a consistent basis to ensure teams are able to accommodate schedules and still satisfactorily practice the concepts taught.

View the course schedule to find out details about each course including prerequisites, course objectives, course materials, a snapshot of the syllabi, and session dates.