Organizations face challenging and changing social landscapes, needing reflective and dynamic examination of how to meet customer/user needs.  Leading innovation depends on effective, data-driven changes to meet the needs of both organization and customer/user.  This certificate provides graduate students from any disciplinary background with a background in design thinking and a specialized toolkit for collecting, analyzing, and explaining human needs and behaviors that are critical to organizational success.

Certificate Objectives

Upon successful completion of this certificate, the student will be able to:

  • Describe how design thinking fosters innovation and transformation.
  • Identify the role of leadership in developing strategies for and managing organizational change.
  • Compare and contrast different methodologies for collecting data on customer or user needs and experiences.
  • Apply design thinking principles to organizational challenges.
  • Assess risk, cost, and benefits from data-informed solutions to organizational challenges.

Certificate Requirements (15 semester hours)

SOCI530Introduction to Design Thinking 13
SOCI531Applied Design Thinking3
Select two courses from the following:6
Higher Education Strategic Planning, Innovation, and Institutional Advancement
Applied Decision Making
Leadership and Management in Healthcare Organizations
Foundations of Governance and Policy
Economics and Public Policy
Consumer Behavior, Emotions, and Narratives
Strategic Planning
Leading Organizational Change
Risk Management for Leaders
Public Policy
Health Care Administration
Organizational Behavior
Leadership and Change
Social Analysis of Education Systems
SOCI532Applying Design Thinking to Discipline-specific challenges 23
Total Semester Hours15