Organizations face challenging and changing social landscapes, needing reflective and dynamic examination of how to meet customer/user needs. Leading innovation depends on effective, data-driven changes to meet the needs of both organization and customer/user. This certificate provides graduate students from any disciplinary background with a background in design thinking and a specialized toolkit for collecting, analyzing, and explaining human needs and behaviors that are critical to organizational success.
Upon successful completion of this certificate, the student will be able to:
- Describe how design thinking fosters innovation and transformation.
- Identify the role of leadership in developing strategies for and managing organizational change.
- Compare and contrast different methodologies for collecting data on customer or user needs and experiences.
- Apply design thinking principles to organizational challenges.
- Assess risk, cost, and benefits from data-informed solutions to organizational challenges.
Certificate Requirements (15 semester hours)
|SOCI530||Introduction to Design Thinking||3|
|SOCI531||Applied Design Thinking||3|
|MKTG603||Consumer Behavior, Emotions, and Narratives||3|
|MGMT619||Leading Organizational Change||3|
|SOCI532||Applying Design Thinking to Discipline-specific challenges||3|
|Total Semester Hours||15|